Equine Skin Solutions, Inc. Products FAQ Page
Over the years, Dr. Karen Helton Rhodes and Dr. Terri Bonenberger have found that the more you know about your horse’s skin, the better your success. Here is a list of Frequently Asked Questions (FAQs) to help you get the most out of the Equine Skin Solutions' Products.
You also will find answers to questions about ordering, shipping and other account-related topics. Remember, to contact us at firstname.lastname@example.org to help answer any questions you may have.
Who are the Equine Skin Solutions products designed for?
The Recovery Skin Care Line was formulated by veterinary dermatologists for horses with infections, Pastern Dermatitis, and Scratches. However, because the Recovery products are so nourishing and spa-like (rosemary mint scent) horse owners love using them for routine bathing!
The Calming Skin Care Line was formulated by veterinary dermatologists for horses with allergies, itching and hives (urticaria). This line is moisturizing and non-irritating.
The Essentials Skin Care Line was formulated by veterinary dermatologists to promote and nourish healthy skin. This line alsoprovides whitening of the coat, without bluing. This line is moisturizing and non-irritating.
Are the Equine Skin Solutions products gentle?
Yes. Specially formulated for horses with sensitive skin- the products are non-toxic, non-stinging and non-irritating. The shampoos and sprays are steroid-free, antibiotic-free, EDTA-free and do not contain irritants such as alcohol or tea tree oils. The products are safe and gentle enough for daily use.
Why do the Equine Skin Solutions Recovery & Calming Skin Care lines have two-steps (shampoo and spray)?
A two-step system achieves the best results for your horse when treating in certain skin disorders. Since it may be difficult to bathe your horse daily, especially during cold weather months, the spray was designed to complement and extend the benefits of the shampoo. The unique spray bottle will also spray from any angle, even upside down, making it easy to use in those hard to reach areas.
How to use the Equine Skin Solutions
How do I use the Equine Skin Solutions Recovery & Calming Sets to achieve the best results?
These Sets are two-step system – the shampoo & spray work together and complement each other.
Step 1 Shampoo: When active skin problems are present, bathe daily or, at least, 2-3 times weekly until the skin condition resolves, then weekly to maintain skin health.
Step2 Spray: Apply spray after bathing and once daily in between baths until the skin condition resolves then several times weekly to maintain skin health.
How many times a week should I bathe?
If your horse is experiencing a skin condition bathe daily or, at least, 2-3 times weekly & apply the spray after bathing and once daily to affected areas until the condition resolves.
As the health of the skin improves you may decrease to weekly bathing and application of the spray after bathing to several times weekly. There is no limit to the length of time your horse can use this product and routine use can help to prevent skin problems from recurring.
Do I really need to leave the Equine Skin Solutions Shampoo on for 5-10 min before rinsing?
Yes. To achieve the best results with the shampoo, the product needs 5-10 minutes of contact time to effectively remove debris, oils, bacteria, and yeast/fungus present on the skin’s surface. In horses with thicker hair coats, it will help to wet the hair and skin first, then apply shampoo and lather.
Do I need to rinse off the Equine Skin Solutions Spray after application?
No. The Sprays are a leave-on formula (no rinse) that can be applied to a damp hair coat after bathing or to dry skin or hair. There are no messy, sticky or toxic substances left behind in the irritated area and problems have not been seen with horse that lick the skin after application.
What if my horse licks the skin after applying ESS Shampoo or Spray?
The Equine Skin Solutions Shampoo and Spray products are safe and non-toxic and no problems have been seen with horses that lick or rub the skin after application. Avoid application to the head and face to prevent product from getting in the eyes or ears. If product gets in your horses eyes, rinse immediately and thoroughly.
When will I see results in my horses’s skin?
In most cases you should begin to see improvement within 2 weeks. If you are not seeing improvement or the skin is worsening please seek advice from a veterinarian.
Once my horses’s skin looks good, do I need to keep using the products?
In many cases, the causes for recurrent skin problems are not curable which means routine maintenance use of the products can help to control and prevent problems. If the Equine Skin Solutions products are working, keep using them. There is no limit to the length of time your horse can use this product. As the health of the skin improves you may decrease to less frequent applications.
Can I use other topical products while using the Equine Skin Solutions Products?
In order for the ESS products to be most effective they should not be applied over other products (creams and ointments). Please consult with your veterinarian if your pet is receiving other topical prescription products.
Can I use the ESS products on Foals?
Yes. The Equine Skin Solutions’ products are non-irritating, non-toxic and safe for foals. It is a good idea when bathing or spraying horses of any age to avoid the head and face to prevent product from getting in the eyes or ears.
Purchasing, Returns and Customer Service
Will I be informed when my order ships?
Yes. An email confirming receipt of your order, date of shipment & a USPS tracking number will be sent to your email address. Orders are shipped via USPS Priority Mail and generally arrive within 3 days of shipping.
Is it possible to purchase products individually?
Yes. All products are available as individual items or as sets. With all orders you will receive an informational postcard, which lists how to get the maximum benefits from the products.
How do I check the status or history of my orders?
You may use the USPS tracking number to individually track your order. You may also email us at email@example.com or call us at 208-996-DOGS (3647) to help answer any questions you may have.
What is the Equine Skin Solutions Guarantee?
With Equine Skin Solutions’ products, you enjoy a 30-day money-back guarantee. If you are not absolutely delighted with the products and how they improve the look and feel of your horses’ skin, you are welcome to return the containers-- even if empty--within 30 days of receipt for a complete refund of your purchase price (less S&H), no questions asked.
How do I return my products?
To return your products, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice or have additional questions, please contact our sales team at firstname.lastname@example.org. we receive the returned product, a complete refund of your purchase price (less S&H) will be issued within 3 business days. We will send you a confirming e-mail once the refund has been issued. Processing time may vary based on your credit card processor, and could be up to 3 days after the refund is issued from our website.
All returns and exchanges should be shipped to:
Equine Skin Solutions
C/O Canine Skin Solutions
PO BOX 617
Mount Pleasant, SC 29465-3135